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Tutorial: Token/NFT Redeem Workflow
During the token transfer process, if you navigate away from tokens window, the transaction does not complete, or you did not receive tokens, you will then need to perform the redeem workflow.

Redeem Workflow

  1. 1.
    Head to https://portalbridge.com/#/redeem or click the redeem tab
  2. 2.
    Select the type - 'Token' or 'NFT'
  3. 3.
    Select the source chain (the chain that the token or NFT was sent from)
  4. 4.
    Input the source transaction only. The rest of the fields will auto populate.
  5. 5.
    Click "Recover" and you will be redirected to the transfer page to complete the transaction.
  6. 6.
    Click "Redeem" and approve the wallet pop up
  7. 7.
    Success! You've successfully redeemed your tokens!
If you see any error messages, please check out our FAQs here

❓Where can I find the source transaction?

⛓EVM chains

Method 1:
The source transaction can be found from the Tokens tab in "Send tokens"
Method 2 (Block explorer):
For EVM chains, the source transaction can be found by:
  • Searching your wallet in the relevant block explorer
  • Find the corresponding transaction hash with "Transfer Tokens" & click the link
  • The source transaction will be the transaction hash

⛓Solana

There are several ways to find your source transaction on Solana.
Method 1:
The source transaction can be found in the "Send Tokens" section.

Method 2 (Solana wallet):

You can also find the source transaction within your Solana wallet. Using Phantom wallet as an example below:
  • Click on the transaction tab in the Phantom wallet, if it was the last transaction you made, this will be on the top of the list
  • Click the corresponding transaction which will open the Solana Explorer
  • The source transaction will be the signature of the transaction
Method 3 (Block explorer):
You can also find the source transaction by using a Solana block explorer such as Solscan.
  1. 1.
    Search your wallet address in the Solana block explorer
  2. 2.
    Find the corresponding source transaction
You can find this by looking for the transaction with the number of tokens leaving your wallet or interacting with the contract wormDTUJ6AWPNvk59vGQbDvGJmqbDTdgWgAqcLBCgUb

📞Contact us

If you have any questions, please reach out to Wormhole's community managers on Discord.